Payments Policy
**Payments**
At Futurfam Official, we prioritize the security and convenience of your payment process. Here are some essential details about payments:
**1. Website Security:**
We understand the importance of keeping your financial information safe. That's why all credit card transactions are powered and securely processed by Stripe, Inc., the world's leading payments provider. With a vast customer base spanning over 100 countries, including North America, Europe, Asia-Pacific, Middle East, Africa, Central, and South America, we have earned the trust of thousands of satisfied customers. Futurfam Official has also been featured in renowned publications and channels like Vogue, The Review Chronicle, Excessorize.me, NFTRR, among others.
**2. Country Selection during Payment:**
During the checkout process, our system automatically detects the country you're accessing from, allowing us to calculate shipping options, times, and fees tailored to your location. However, if you encounter issues in selecting your country during payment, consider the following possibilities:
- Your ISP or Internet Connection might be routed through a different country.
- Usage of a VPN service that changes your IP location or country of origin.
- Previous visits to our store using a VPN or different ISP connection with saved settings.
- Browser settings such as "Incognito Mode" or similar features that block JavaScript or configurations required for our store to function correctly.
Switching to a different browser, computer, or internet connection may resolve the issue.
**3. Declined Credit Card Payment:**
In case your credit card payment was declined, it could be due to mismatched billing or shipping address information. Ensure that your CVV code, postal code, ZIP address, and other details are accurately entered during the checkout process. If you continue to experience payment issues, please contact your bank for further assistance.
**4. Accepted Payment Methods:**
We accept various payment methods to accommodate your preferences. You can use Visa, MasterCard, Amex, Apple Pay, and Google Pay. All transactions are carried out through our secure SSL-encrypted checkout process. For more information, please refer to our Terms & Conditions.
**5. VPN Usage and Payment Decline:**
If you are using a VPN or similar IP cloaking services, please be aware that payment providers may perceive such transactions as high-risk due to risk assessment policies. In such cases, payment attempts may be automatically blocked for security reasons. We recommend disabling the VPN service while making payments on our platform to ensure a seamless experience.
We value your trust and are committed to providing a smooth and secure payment experience for all our valued customers. Should you have any further questions or concerns, please feel free to contact us at service@futurfam.com.